Shipping Policy for Pet Care Products


1. Order Processing

  • All orders are processed within 1–3 business days after confirmation
  • Orders are not processed or shipped on weekends or public holidays
  • In case of high order volume, processing may be slightly delayed

2. Shipping Time

  • Estimated delivery time is 3–7 business days depending on the delivery location
  • Remote or rural areas may require additional delivery time
  • Delivery timelines are estimates and may vary due to external factors

3. Shipping Charges

  • Shipping charges (if applicable) are calculated at checkout
  • Free shipping may be offered on selected orders or promotions

4. Order Tracking

  • Once your order is shipped, tracking details will be shared via email or message
  • Customers can track their orders using the provided tracking link

5. Delivery Issues

  • If the package is delayed, lost, or marked as delivered but not received, contact support at Dauson.iilio@gmail.com
  • Please report such issues within 48 hours of the expected delivery date

6. Incorrect Address

  • Customers are responsible for providing accurate shipping details
  • Orders with incorrect or incomplete addresses may be delayed or returned
  • Additional shipping charges may apply for re-delivery

7. Failed Delivery Attempts

  • Delivery partners may attempt delivery 2–3 times
  • If unsuccessful, the package may be returned
  • Re-shipping charges may apply in such cases

8. Damaged Package on Delivery

  • If the package appears damaged or tampered with, do not accept it
  • Report immediately to Dauson.iilio@gmail.com with photos

9. International Shipping

  • Currently, shipping is limited to domestic locations only (if applicable)
  • International shipping may not be available

10. Important Notes

  • Delivery times may be affected by weather, logistics issues, or unforeseen circumstances
  • Ensure someone is available to receive the package at the delivery address

This policy ensures timely and safe delivery of pet care products while maintaining transparency with customers.