Shipping Policy for Pet Care Products
1. Order Processing
- All orders are processed within 1–3 business days after confirmation
- Orders are not processed or shipped on weekends or public holidays
- In case of high order volume, processing may be slightly delayed
2. Shipping Time
- Estimated delivery time is 3–7 business days depending on the delivery location
- Remote or rural areas may require additional delivery time
- Delivery timelines are estimates and may vary due to external factors
3. Shipping Charges
- Shipping charges (if applicable) are calculated at checkout
- Free shipping may be offered on selected orders or promotions
4. Order Tracking
- Once your order is shipped, tracking details will be shared via email or message
- Customers can track their orders using the provided tracking link
5. Delivery Issues
- If the package is delayed, lost, or marked as delivered but not received, contact support at Dauson.iilio@gmail.com
- Please report such issues within 48 hours of the expected delivery date
6. Incorrect Address
- Customers are responsible for providing accurate shipping details
- Orders with incorrect or incomplete addresses may be delayed or returned
- Additional shipping charges may apply for re-delivery
7. Failed Delivery Attempts
- Delivery partners may attempt delivery 2–3 times
- If unsuccessful, the package may be returned
- Re-shipping charges may apply in such cases
8. Damaged Package on Delivery
- If the package appears damaged or tampered with, do not accept it
- Report immediately to Dauson.iilio@gmail.com with photos
9. International Shipping
- Currently, shipping is limited to domestic locations only (if applicable)
- International shipping may not be available
10. Important Notes
- Delivery times may be affected by weather, logistics issues, or unforeseen circumstances
- Ensure someone is available to receive the package at the delivery address
This policy ensures timely and safe delivery of pet care products while maintaining transparency with customers.